I politely contacted Pokerstars customer support seven times over a period of 6 days without a response or acknowledgement. Seriously unimpressed. I went onto their FB as another person, I got a response, but when I declared who I was they went silent. I have read many reviews that talk of their poor customer service. The thing is this is easy.
Stars Support We are proud to have a conscientious and dedicated service team working for you. Our support team is ready to answer your queries 24 hours a day, 7 days a week.
The poor customer service can lead to some rather unpleasant situations involving loss of money and inability to withdraw money, with is a serious issue, preventing PokerStars from getting anything higher than an 80% rating at 4 out of 5 stars.
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PokerStars provides streamlined software that is constantly updated to provide an excellent gaming environment, as well as offers the best in promotions, bonuses and customer service. PokerStars first began in 2001 and has since become a market leader, offering top quality customer service, software, and VIP program.
PokerStars offers an unrivalled game selection, the biggest and richest online poker tournaments, an excellent customer service and is generally considered to be the safest and most financially.
Customer Support. PokerStars' customer service team is easily accessed via the on-site request form or by email. Support is solid and replies are quick, but a UK Live Chat function is still one of the big things missing at PokerStars. Cash Games. If you can think of a poker variant, there's a cash game for you.
Considering Pokerstars is meant to be the biggest poker site in the world, their customer service is the worst and I don't understand how they find it acceptable. There should be more direct support options instead of just being told to send an e-mail and hope for the best. Zero stars if that was an option.
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PokerStars generally is regarded as having the best customer service in the industry. They are only available via email, however, they generally return emails within a few hours at most. They are also pretty funny, which gives their players the sense that they are dealing with real people.
E-Mails. In an effort to fight growing amount of spam Email, service and software providers have been implementing new anti-spam filters.. To ensure you receive all our emails please follow instructions below to add pokerstars.net to the safe list or permitted sender list of the service or software you use.
I don’t know if some other company has bought PokerStars recently but their customer service is non existent. If you want your money, you won’t get it. It is a scam pure and simple. Professional poker players sponsored by them should be ashamed of themselves for supporting this con.
Poor Customer service. Accessed my account after a couple of years to play poker with friends following lockdown and I has been frozen, no emails or explanation as to why. I have sent customer services 6 emails and have not had a reply would give 0 stars if allowed. AVOID poor site with poor customer service.
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